We aim for customer satisfaction. If you’re not completely happy with your purchase, please contact us via email at shop@portknockiewebsite.co.uk with your order details and the nature of your complaint as soon as possible.
Review Process
Upon receiving your complaint, we will review the details and may consult with other customers who have purchased the same product to assess its quality and integrity. We ensure that your personal information will not be shared during this process.
Resolution
Once our review is complete, we will share our findings with you and work towards a resolution that meets your satisfaction. This may include offering a replacement, a refund, or other appropriate action depending on the situation.
Return of Products
In cases where a return is deemed necessary, we will provide you with instructions on how to return the product. Please note that items must be returned in their original condition, and you may be responsible for return postage costs unless the product is found to be faulty.
Timeframe
Please reach out to us within 7 days of receiving your order to initiate the return process. We aim to resolve all complaints within a timely manner.
Exclusions
Due to the nature of certain products (e.g., personal hygiene items), we may not be able to accept returns unless the item is faulty or damaged.